Thread: I'm soooo annoyed with Zooplus!!!

We ordered our cat tree in late December. From what I recall It came up on the Zooplus.ie page that it was out of order, and I was asked to click somewhere if I wished to be reminded by e-mail when it was back in stock. The following morning I had an e-mail that it was back in stock and was able to order straight away!

Thats very disappointing that you both got e-mails after you ordered. It might be worth contacting Zooplus to find out when it's likely to be back in stock!

Ria were you hoping to have the basket for transporting "Hank" on Saturday?

Originally Posted by IrishKitty

It might be worth contacting Zooplus to find out when it's likely to be back in stock!

Ria were you hoping to have the basket for transporting "Hank" on Saturday?

Well, Ive been looking all night! Finally found the same cat basket on eBay and they promise to deliver the next day! So Ive just ordered it and fingers crossed it gets here on Friday, yes I plan to transport Hank in it on Sat. Failing that we might just get a cardboard pet carrier and use that until we get the new basket.. I like that basket tho, as it can be used as a bed/den too as well as a carrier.

Ria the basket is lovely though we havn't used it that much yet!
We did not bring the basket with us last Saturday so the breeder had given him a beautiful furry crinkle bag as a present which she put him into. It was like a big furry blanket and he was very comfortable travelling in it on my lap. We did have to travel alot further then you will have to though!
Winston's looking for attention as I type so I'll have to give him a play session before bedtime

Glad you managed to get the basket Ria - hope it comes in time for Saturday. I did email Zooplus last night asking why they had sent me an email about delivery and they have emailed me back this morning saying it was because it was out of stock but it is now back in stock so I can order it again

Originally Posted by Karena

Glad you managed to get the basket Ria - hope it comes in time for Saturday. I did email Zooplus last night asking why they had sent me an email about delivery and they have emailed me back this morning saying it was because it was out of stock but it is now back in stock so I can order it again

Great, so you'll get it delivered at home after all!

Originally Posted by Karol

Great, so you'll get it delivered at home after all!

I know, all fingers and legs crossed it will arrive tommorow!!

I got another email from Zooplus today saying it had been packed and sent Hope it's not too hard to put together.

Originally Posted by Karena

I got another email from Zooplus today saying it had been packed and sent Hope it's not too hard to put together.

Yey! Glad you got it sorted Karen.

I actually rang them today because the tracking number they gave me was not giving me any info on where my items are. The guy I spoke to was very unprofessional and kept on laughing as I was talking to him, which made me really annoyed! He couldnt figure out why I was sent the email that the Cat Basket was out of stock AFTER I recieved the dispatch note. So I demanded a refund, and hopefully it will be credited to my account with no problem.

Originally Posted by Karena

I got another email from Zooplus today saying it had been packed and sent Hope it's not too hard to put together.

We got the Zeus cat tree from them, which arrived in two seperate boxes a day apart.
The installation instructions were about the size of a page from a Mr Men book Although tbh, its not hard. We found that placing the pieces in order on the floor, before assembling, made it that much easier. Probably took me about 40 mins to completely assemble it, including the bit where I added the wrong platform... doh!

Hope your cats love it